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Important information for customer shipments

If available, place always a printed version of the email history beside your goods. Also we need a signed sheet with your ordering. Please do not call us after 3 days and ask, whether your package has arrived. Work with your tracking number which you can get at your delivery partner at the time of dispatch. We will get back to you after completion of the work, or when desired, just before the beginning, when something important needs to be discussed.

We ask for your comprehension. We make every effort to process all requests quickly, but we are depending on a good cooperation with our customers.

Attention! Important information for customer shipments to our company
If available, place always a printed version of the email history beside your goods. Also we need a signed sheet with your ordering. Please do not call us after 3 days and ask, whether your package has arrived. Work with your tracking number which you can get at your delivery partner at the time of dispatch. We will get back to you after completion of the work, or when desired, just before the beginning, when something important needs to be discussed.

We ask for your comprehension. We make every effort to process all requests quickly, but we are depending on a good cooperation with our customers.